Changes & Cancellations Number
General questions and reservations
1-800-435-9792Published airline contact. Booking, change and refund eligibility depend on the ticket and its original issuer; this is not a separate refund hotline.
Toll-free in the listed region. Mobile airtime or international charges may apply.
Thistle Crossing Contact Guide is an independent directory, not Southwest Airlines’s customer service team. The numbers above belong to the company, not this directory.
AN EXISTING TICKET
Southwest has distinct online paths for a flight change, a cancellation and a ticket-refund request. Find the reservation first and read the outcome shown for the ticket before confirming an action.
Start with Southwest Airlines’s official booking or help resource below to find the route for your ticket. Look at the replacement flight and any fare difference before accepting a change.
A cancellation may lead to a credit, a refund or no remaining value, depending on the ticket and circumstances. Read the options shown by the airline or ticket seller before confirming.
Keep the cancellation confirmation. A refund request may be a separate step, and this directory cannot approve or process it.
Official change and cancellation guidanceOfficial refund informationAn airline-initiated schedule change is different from choosing to cancel your own trip. Check the message from Southwest Airlines, retrieve your reservation and review the alternatives it offers before making changes.
This page is a contact guide, not a live cancellation feed. Confirm the status of a particular flight on the airline’s website or in its app.
Check the airline’s current help options