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Japan Airlines

Changes & Cancellations Number

Japan Airlinesjal.co.jp
TOLL-FREECOMPANY-PUBLISHED NUMBER

Reservations and customer service

1-800-525-3663
US and CanadaDaily 5 a.m.–6 p.m. Pacific Time
Call Japan AirlinesAll contact options

General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Official sourceChecked 2026-09-20

Toll-free in the listed region. Mobile airtime or international charges may apply.

Thistle Crossing Contact Guide is an independent directory, not Japan Airlines’s customer service team. The numbers above belong to the company, not this directory.

AN EXISTING TICKET

Changing or cancelling a Japan Airlines trip

Japan Airlines links international ticket-change guidance separately from refunds. Use the matching resource with your reservation and ticket-issuer details before submitting a request.

01

Change or rebook

Start with Japan Airlines’s official booking or help resource below to find the route for your ticket. Look at the replacement flight and any fare difference before accepting a change.

  • Identify the original seller and keep the international itinerary details available.
  • Read the proposed fare difference, credit or refund outcome before confirming the request with the airline or original ticket seller.
Official booking management and guidance
02

Review cancellation and refund options

A cancellation may lead to a credit, a refund or no remaining value, depending on the ticket and circumstances. Read the options shown by the airline or ticket seller before confirming.

Keep the cancellation confirmation. A refund request may be a separate step, and this directory cannot approve or process it.

Official change and cancellation guidanceOfficial refund information

If the airline cancelled or changed your flight

An airline-initiated schedule change is different from choosing to cancel your own trip. Check the message from Japan Airlines, retrieve your reservation and review the alternatives it offers before making changes.

This page is a contact guide, not a live cancellation feed. Confirm the status of a particular flight on the airline’s website or in its app.

Check the airline’s current help options
Other departments and contact methods