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British Airways

Changes & Cancellations Number

British Airwaysbritishairways.com
TOLL-FREECOMPANY-PUBLISHED NUMBER

Reservations and customer service

1-800-247-9297
United StatesDaily 7 a.m.–1 a.m. Eastern Time
Call British AirwaysAll contact options

General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Official sourceChecked 2026-09-20

Toll-free in the listed region. Mobile airtime or international charges may apply.

Thistle Crossing Contact Guide is an independent directory, not British Airways’s customer service team. The numbers above belong to the company, not this directory.

AN EXISTING TICKET

Changing or cancelling a British Airways trip

Manage My Booking can help you locate a British Airways reservation. The linked disruption page concerns delayed or cancelled flights; for a voluntary change, start with the booking and its applicable fare conditions.

01

Change or rebook

Start with British Airways’s official booking or help resource below to find the route for your ticket. Look at the replacement flight and any fare difference before accepting a change.

  • Identify whether you want to change your plans or the airline has disrupted the flight.
  • Read the proposed fare difference, credit or refund outcome before confirming the request with the airline or original ticket seller.
Official booking management and guidance
02

Review cancellation and refund options

A cancellation may lead to a credit, a refund or no remaining value, depending on the ticket and circumstances. Read the options shown by the airline or ticket seller before confirming.

Keep the cancellation confirmation. A refund request may be a separate step, and this directory cannot approve or process it.

Official change and cancellation guidanceOfficial refund information

If the airline cancelled or changed your flight

An airline-initiated schedule change is different from choosing to cancel your own trip. Check the message from British Airways, retrieve your reservation and review the alternatives it offers before making changes.

This page is a contact guide, not a live cancellation feed. Confirm the status of a particular flight on the airline’s website or in its app.

Check the airline’s current help options
Other departments and contact methods