Changes & Cancellations Number
Reservations and customer service
1-800-237-6639General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Toll-free in the listed region. Mobile airtime or international charges may apply.
Thistle Crossing Contact Guide is an independent directory, not Aeromexico’s customer service team. The numbers above belong to the company, not this directory.
AN EXISTING TICKET
The Aeromexico contact hub is the recorded entry point for change, cancellation and refund enquiries. Identify the ticket issuer and explain the requested action when using that route.
Start with Aeromexico’s official booking or help resource below to find the route for your ticket. Look at the replacement flight and any fare difference before accepting a change.
A cancellation may lead to a credit, a refund or no remaining value, depending on the ticket and circumstances. Read the options shown by the airline or ticket seller before confirming.
Keep the cancellation confirmation. A refund request may be a separate step, and this directory cannot approve or process it.
Official airline help and contact informationOfficial airline help and contact informationAn airline-initiated schedule change is different from choosing to cancel your own trip. Check the message from Aeromexico, retrieve your reservation and review the alternatives it offers before making changes.
This page is a contact guide, not a live cancellation feed. Confirm the status of a particular flight on the airline’s website or in its app.
Check the airline’s current help options